In order to provide full protection against future threats, and to provide Application protection, you must authorize full disk access on your local computer. Note that this procedure does not grant us access to any of your private files or information. Our agent simply collects version information from applications installed on your machine, and takes a “hash” of the files to determine their legitimacy, and to determine if they are ever tampered with. If malware or an attacker makes a change to your applications or critical files, this change will help us alert and protect you.

The following steps will grant the agent the permissions it needs to protect these files.

Full Disk Access Permissions

  • On the local computer, open System Preferences.
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  • Click Security & Privacy, and select the Privacy tab.
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  • Click the lock to make changes.
  • In the left pane, click Full Disk Access.
  • Click the + icon:
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  • Press and hold Command+Shift+G at the same time to open the Go to the folder menu:

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  • Enter the path: 
    /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/
  • Click Go:
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  • Select the following SentinelOne applications, and click Open:
    • sentineld.app 
    • sentineld_helper.app 

Authorizing Network Permissions

If the SentinelOne icon shows “Needs user attention” or these messages “Authorize SentinelOne Network Extension in System Preferences“, “Authorize SentinelOne components in System Preferences” you must approve the network Extension for SentinelOne in the System Preferences.

Do this only one time on every macOS endpoint. If you already approved it, there is no need to repeat it when the SentinelOne App is updated. If you do not complete this prerequisite step, your Mac will not be fully protected.

  1. If you see the System Extension Blocked message, click Open Security Preferences.

    Note: If you click OK, the window closes. To approve the SentinelOne Network Extension later, open System Preferences > Security & privacy > Security.

  2. At System software from application “SentinelOneExtensions” was blocked from loading, click Allow.
  3. In the window that opens, click Allow.

That’s it! You’ll only have to do this once to get full protection!